Moo-Lolly-Bar Terms & Conditions
By ordering products from this website or submitting personal information to it, you agree in full to our Privacy Policy, Shipping and Returns Disclaimer and the following Conditions of Use:
All material, trade marks, photographs or other intellectual property contained within this website are the property of Moo-Lolly-Bar ATF The Samaroo Kenny Family Trust, and are subject to copyright. Reproduction is strictly prohibited, in any form and under any circumstance, without the expressed, written permission of both the proprietors. Unauthorised modification, copying, hiring, lending, transmission, web linking and broadcasting are also strictly prohibited.
By placing an order through this website with Moo-Lolly-Bar you also acknowledge that all sales are final, though you are aware that Moo-Lolly-Bar reserves the right to grant refunds or accept returns on a case by case basis.
JURISDICTION
These Conditions of Use are governed by the laws of Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts which may hear appeals from those courts.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content.
PRODUCT DESCRIPTIONS
The product descriptions Moo-Lolly-Bar uses is based on information collated from the manufacturers and various articles the proprietors read during the building of their shopping cart. Moo-Lolly-Bar has attempted to be as accurate as possible in composing these descriptions. However, Moo-Lolly-Bar does not warrant that these product descriptions or any other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Moo-Lolly-Bar itself is not as described, your sole remedy is to return to Moo-Lolly-Bar in unused condition.
LIABILITY
The Moo-Lolly-Bar website is updated on an as is basis, we make no guarantee that our website will be error free, or be available on an uninterrupted basis. We shall not be held responsible to you if we are unable to provide any of our Internet services to you for any reasons out of our control. Unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our Internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website – or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control. This does not affect your statutory rights as a consumer.
GRIEVANCES PROCEDURES
By definition all sales are final. However at Moo-Lolly-Bar we take grievances very seriously. Any grievances are an opportunity to enhance our service. If we receive a written complaint via email from a customer, we will acknowledge receipt of the complaint within 5 working days, and deal with it in a professional, honest and efficient manner. If such a complaint arrives when we are on holiday we will acknowledge it immediately on our return to the shop. When managing your complaint we shall make every effort to advise you of the timescale in dealing with your complaint and shall be in regular contact with you throughout the process.
LODGING A GRIEVANCE
In order for us to fully understand, log and manage your grievance we require all grievances to be made in writing either via email or by letter addressed to: Spencer Samaroo, Managing Director, Moo-Lolly-Bar, PO Box 2573, Nambour West, QLD, 4560.
